Healthcare Service Specialist Full Time

Are you driven, detailed, outgoing, motivated and love a challenge?

Fit is seeking applicants for a Healthcare Service Specialist to assist patients with questions regarding medical statements and processes payments at a reputable software company. Position is full time paying in the $17/hr.-$19/hr. range depending on experience.

Essential Duties and Responsibilities:

• Makes outbound courtesy calls to patients to ensure they are receiving their statements, answer any questions about their account(s) and reach a payment resolution against their account(s)
• Receive incoming calls from patients to answer their questions and reaches payment resolution against their account(s)
• Responsible for consistently meeting production and quality assurance standards
• Process credit card payments accurately against the patient’s account(s)
• Maintain quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Protect customer information by keeping all information confidential
• Updates job knowledge by participating in educational opportunities
• Document and update patient accounts with
• Able to work in a fast-paced environment
• Communicate effectively and consistently within team

Requirements:

• Call Center: 1 year (Preferred)
• Customer Service Experience (Preferred)
• Basic Computer and Math skills (Required)

Education:

• High school or equivalent (Preferred)
• Paid Differential for Spanish Speaking Bilingual Agents